Frequently asked questions
The National Patient Experience Survey is a new nationwide survey asking people to tell us about their recent experience in hospital. The purpose of this survey is to find out what is working well in Irish hospitals and what needs to be improved. This information will help to set priorities for the delivery of a better healthcare service for all patients in the country.
The National Patient Experience Survey seeks to find out what changes can be made to improve patients’ overall experience in hospital. Even small changes can lead to improved patient safety and wellbeing, while staff report higher levels of job satisfaction.
All adult patients discharged during the month of May 2017, who spent 24 hours or more in a public acute hospital and have a postal address in the Republic of Ireland, were asked to complete the first National Patient Experience Survey.
Eligible participants receive the survey in the post about two weeks after they are discharged from hospital. The survey can either be filled out and returned in the Freepost envelope provided, or completed online.
The survey asks participants about their admission to hospital, the ward environment, care and treatment, interaction with staff and discharge from hospital.
Yes, all responses provided in the National Patient Experience Survey are anonymised to ensure that no individuals can be identified.
Participants’ contact information is kept confidential and is destroyed once the survey has been completed.
The National Patient Experience Survey is a collaboration between the independent regulator the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.
The overall results of the National Patient Experience Survey will be published at the end of the year. In early 2018 we will publish the results of the survey for each of the six hospital groups, and 39 participating hospitals.
The second National Patient Experience Survey will take place in 2018.