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The National Patient Experience Hospital Information Road show

From left to right: Rachel Flynn (Director of Health Information and Standards, HIQA), Jean Kelly (Group Director of Nursing and Midwifery, Saolta University Health Care Group), Phelim Quinn (CEO, HIQA)

Throughout January and February 2017, the National Patient Experience Survey team travelled across the country as part of its hospital information road show. Seven information sessions aligned with each hospital group were held to prepare hospitals for the start of the National Patient Experience Survey on 1 May 2017.

Information sessions took place over a full day. In the mornings, senior management and hospital staff (working in the areas of patient safety, quality improvement and information technology) were presented with a high-level overview of the National Patient Experience Survey Programme. The afternoon programme consisted of two workshops on communications and data management.

Attendees of the communications workshop learned about the plans for the communications campaign at a national and hospital level. They were briefed on the various communications tools that have been developed to help promote the survey. Laminated posters, leaflets, napkins, pull-up banners and table-top stands will be delivered to every participating hospital in advance of the start of the survey.

The parallel workshop on data management briefed participants on the plan for participant sampling, quality checks of data files and an overview of maintaining information in a secure and confidential manner.

The information sessions were a great success as staff from across the system including Hospital Group Chief Executive Officers welcomed the National Patient Experience Survey.

On 14 March 2017, two additional workshops were held with the hospital communication leads for the National Patient Experience Survey. The workshops took place in Dublin and in Cork. The hospital communications leads will act as the key contacts in every hospital; they will coordinate the communications campaign in their hospital and brief all staff on their roles and responsibilities in the National Patient Experience Survey.

Continuous engagement with hospitals is an important element of a wider stakeholder engagement initiative for the successful implementation of the National Patient Experience Survey.