The National Patient Experience Survey hospital tour
This May, the National Patient Experience Survey team has been touring the country, visiting all 40 public hospitals participating in the survey. The team has been meeting staff, volunteers and patients and answering any questions they have about the survey, which runs until the end of May.
Director General of the HSE, Tony O’Brien, joined HIQA’s Tracy O’Carroll in Louth County Hospital Dundalk on Friday, 26 May. Mr O’Brien encouraged all eligible patients to participate in the survey: “By listening to the feedback of patients we can enhance the quality and safety of care provided to patients in Ireland. The findings of the survey will be used to identify areas of priority and the HSE will publish quality improvement plans in response to the findings to demonstrate how we are listening and responding to patients’ views.”
Tracy O’Carroll thanked staff for taking the time to meet the National Patient Experience Survey team and for their ongoing support for the initiative. Hospital engagement will be key to the success of the survey, Ms O’Carroll commented, adding: “Hospitals are very supportive of this initiative and staff are finding new and creative ways to promote the survey to their patients.”
Patients eligible to participate in the National Patient Experience Survey will receive a survey pack in the post approximately two weeks after their discharge from hospital. This pack contains the survey, an information leaflet and a Freepost envelope in which to return the completed survey. The survey can also be completed online up until 26 July 2017.