Frequently asked questions
The National Patient Experience Survey is a nationwide survey asking people to tell us about their recent experience in hospital. The purpose of this survey is to find out what is working well in Irish hospitals and what needs to be improved. This information will help to set priorities for the delivery of a better healthcare service for all patients in the country.
The National Patient Experience Survey seeks to find out what changes can be made to improve patients’ overall experience in hospital. Even small changes can lead to improved patient safety and wellbeing, while staff report higher levels of job satisfaction.
All adult patients discharged during the month of May, who spend 24 hours or more in one of 40 participating hospitals and have a postal address in the Republic of Ireland, are asked to complete the National Patient Experience Survey.
Eligible participants receive the survey in the post about two weeks after they are discharged from hospital. The survey can either be filled out and returned in the Freepost envelope provided, or completed online.
The survey asks participants about their admission to hospital, the ward environment, care and treatment, interaction with staff and discharge from hospital.
Yes, all responses provided in the National Patient Experience Survey are anonymised to ensure that no individuals can be identified.
Yes. The National Patient Experience Survey complies with data protection laws, including the General Data Protection Regulation (GDPR) 2016 and the Data Protection Act 2018. Your contact details will be used for the sole purpose of sending you the survey and information about your medical history will not be obtained. Further details can be found here.
Participants’ contact information is kept confidential and is destroyed once the survey has been completed.
The National Patient Experience Survey is a collaboration between the independent regulator the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.
The results of the National Patient Experience Survey of inpatient care in 2018 can be found here. The results have been published in the form of a national report, a report for each of the six hospital groups and a report for 39 hospitals across Ireland.
The National Patient Experience Survey of inpatient care will take place each May.