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Privacy statement

Thank you for visiting the website of the National Patient Experience Survey.

This statement relates to the privacy practices in connection with this website.

General privacy statement

The National Patient Experience Survey website does not collect or store any personal data about its site users.

Survey participation

When survey participants log in to complete the survey via www.patientexperience.ie, they are redirected to an external server based in Dublin. This server is controlled by Behaviour & Attitudes who have been contracted by the Health Information and Quality Authority to administer the National Patient Experience Survey.

All data is held in an anonymised format on this secure server following best practice as set out in ISO 27001.

Information provided to us via email or by calling our helpline

Information that you provide to us via email or by calling our helpline (details provided on this website) will be treated in strict confidence and will not be shared with unauthorised third parties. Emails sent to info@patientexperience.ie are received by the National Patient Experience Survey team based in HIQA. All calls are directed to a specially staffed helpline in Behaviour & Attitudes.

How we collect and use technical information

Certain technical information is collected via our internet service provider. This information does not contain any personal information. This information helps us to assess how many visitors use the National Patient Experience Survey website and how they use our site to ensure that we provide the most helpful information in the most helpful structure.

We want our online services to be easy, useful and reliable. This sometimes involves placing small text files (known as cookies) on your internet devices. Cookies cannot be used to identify you personally.

You can read our full cookie policy here.

The National Patient Experience Programme is not responsible for the content or privacy practices of other websites for which we have provided external links.

Review and updates to this privacy policy

We will review and update this privacy statement as the need arises.

Further information on data handling practices

For more information on how the National Patient Experience Survey Programme collects and uses information please visit the information governance page on this website.