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Thank you for taking part in the National Patient Experience Survey!

Thank you for taking part in the National Patient Experience Survey!  

Almost 14,000 hospital patients participated in the first ever National Patient Experience Survey, confirms HIQA’s Rachel Flynn, who heads up the survey team. This translates as a response rate of 51% — “a fantastic response rate, particularly when compared with similar surveys conducted internationally”.

“We wish to sincerely thank those patients who took the time to tell us about their experience in hospital by participating in this year’s survey”, Ms Flynn adds. “We would also like to convey a huge thank you to the staff of the participating hospitals for their enthusiasm and support in carrying out this new initiative.”

Minister for Health, Simon Harris, also expressed his thanks to the participants and staff, saying: “This survey is based on a collaborative effort between HIQA, my Department and the Health Service Executive (HSE), and the phenomenal response rate from participants is a real demonstration of the commitment we all share to improving patient care in our hospitals. I said at the outset that this exercise is about allowing the voice of the patient to be heard, and I am delighted patients have taken the opportunity in such high numbers to be heard loud and clear. I look forward now to seeing this response translated into real results and improvements for our health service.”

A total of 27,077 people were invited to participate in the survey, which asked patients all about their experience in hospital, including admission, care and treatment, and discharge. The responses will now be analysed by the National Patient Experience Survey team and a national report will be published in December. Reports on the six participating hospital groups and the 39 individual hospitals will follow early in the New Year. All reports will be published on www.patientexperience.ie.

The HSE will use the results of the survey to help improve the quality of care provided to hospital patients. In response to the results, each participating hospital will develop and publish a quality improvement plan in early 2018. The Department of Health will also study the findings to develop national policy and future legislation, while HIQA will apply the results of the survey to guide its ongoing inspection work.

The National Patient Experience Survey is a joint initiative by HIQA, the HSE and the Department of Health, and is the largest single survey of the healthcare system ever conducted in Ireland. The survey was conducted in May 2017, with the deadline for the return of completed surveys closing on 26 July.

Follow the National Patient Experience Survey on Facebook and on Twitter to stay up to date on the survey’s progress.